--- title: Digsite Blog | Digsite | Customer Experience (2) description: Customer Experience | Digsite Blog (2) --- [![03 Digsite by QuestionPro - M](https://www.digsite.com/hs-fs/hubfs/03%20Digsite%20by%20QuestionPro%20-%20M.png?width=131&name=03%20Digsite%20by%20QuestionPro%20-%20M.png)](https://www.digsite.com/)         # Digsite Press, News & Updates # Digsite Blog CATEGORY: customer-experience [![How to Capture the Customer Journey Using Online Research](https://www.digsite.com/hubfs/Young%20man%20buying%20music%20on%20internet%20with%20tablet.jpeg "How to Capture the Customer Journey Using Online Research") ](https://www.digsite.com/blog/how-to-capture-the-customer-journey-using-online-research) ## [How to Capture the Customer Journey Using Online Research](https://www.digsite.com/blog/how-to-capture-the-customer-journey-using-online-research) Posted on August 07, 2018 by Monika Rogers Most marketing and innovation teams today care deeply about capturing the customer journey - whether they think in terms of competitive analysis, customer experience, path to purchase or product testing. Understanding the customer journey—including the context behind their decisions—helps companies improve their success in many areas including entering new markets, identifying new product innovations, updating brand positioning, identifying retail opportunities, improving customer or user experiences and even responding to competition or market changes. - [Tweet](https://twitter.com/share) [Read More](https://www.digsite.com/blog/how-to-capture-the-customer-journey-using-online-research) [![7 Ways Customer Journey Research Can Transform Your Business](https://www.digsite.com/hubfs/Depositphotos_6649927_original.jpg "7 Ways Customer Journey Research Can Transform Your Business") ](https://www.digsite.com/blog/how-to-use-online-qualitative-to-understand-the-customer-journey) ## [7 Ways Customer Journey Research Can Transform Your Business](https://www.digsite.com/blog/how-to-use-online-qualitative-to-understand-the-customer-journey) Posted on July 10, 2018 by Monika Rogers How well do you know your customers? You may know what they like and what they do, but do you understand why? Context is often overlooked as a key driver of decision making. The more concrete of a grasp you have on the customer journey, the better positioned your company will be to achieve its business goals. - [Tweet](https://twitter.com/share) [Read More](https://www.digsite.com/blog/how-to-use-online-qualitative-to-understand-the-customer-journey) [![Get Ready to Move Faster with Agile Customer Experience Research](https://www.digsite.com/hubfs/thinkstockphotos-494544137-100609688-large.jpg "Get Ready to Move Faster with Agile Customer Experience Research") ](https://www.digsite.com/blog/move-faster-with-agile-customer-experience-research) ## [Get Ready to Move Faster with Agile Customer Experience Research](https://www.digsite.com/blog/move-faster-with-agile-customer-experience-research) Posted on April 25, 2018 by Monika Rogers Getting your business to the next level starts with agile research. This approach enables you to design, build and iterate better products and services quickly and deliver the best customer experiences possible in every interaction. - [Tweet](https://twitter.com/share) [Read More](https://www.digsite.com/blog/move-faster-with-agile-customer-experience-research) [![Digsite Discoveries: How to Build a Better Loyalty Program](https://www.digsite.com/hubfs/Loyalty%20Program.png "Digsite Discoveries: How to Build a Better Loyalty Program") ](https://www.digsite.com/blog/digsite-discoveries-loyalty-programs-do-they-work) ## [Digsite Discoveries: How to Build a Better Loyalty Program](https://www.digsite.com/blog/digsite-discoveries-loyalty-programs-do-they-work) Posted on October 20, 2017 by Monika Rogers Loyalty programs are designed to increase customer engagement and drive more sales. But what do consumers really want in a loyalty program? And, how can you increase the chances your loyalty program will be successful?  We talked to over 100 consumers using our Digsite Sprint platform to find out. - [Tweet](https://twitter.com/share) [Read More](https://www.digsite.com/blog/digsite-discoveries-loyalty-programs-do-they-work) [![How to Leverage Qualitative Research to Enhance the Customer Experience](https://www.digsite.com/hubfs/board-meeting-in-a-modern-office_HtLmhCVo-1.jpg "How to Leverage Qualitative Research to Enhance the Customer Experience") ](https://www.digsite.com/blog/enhance-the-customer-experience-with-qualitative-research) ## [How to Leverage Qualitative Research to Enhance the Customer Experience](https://www.digsite.com/blog/enhance-the-customer-experience-with-qualitative-research) Posted on October 02, 2017 by Monika Rogers Building a stronger company starts with serving up the best customer experience possible. But how exactly is that accomplished? Instead of shooting in the dark, use a combination of existing data and qualitative insights to inform the decisions you make. Your customers—and your bottom line—will thank you. - [Tweet](https://twitter.com/share) [Read More](https://www.digsite.com/blog/enhance-the-customer-experience-with-qualitative-research) [![How to Create Amazing Customer Experiences — and Why You Should Care](https://www.digsite.com/hubfs/Customer%20Experience-949873-edited.jpg "How to Create Amazing Customer Experiences — and Why You Should Care") ](https://www.digsite.com/blog/customer-experiences) ## [How to Create Amazing Customer Experiences — and Why You Should Care](https://www.digsite.com/blog/customer-experiences) Posted on August 30, 2017 by Monika Rogers Companies that focus on delivering outstanding customer experiences benefit from increased customer loyalty and higher revenue. At the same time, a significant majority of CEOs believe their organizations are providing great customer experiences when only a small fraction of their customers share that opinion. - [Tweet](https://twitter.com/share) [Read More](https://www.digsite.com/blog/customer-experiences) [‹ previous](https://www.digsite.com/blog/topic/customer-experience/page/1) 2 of 3 [next ›](https://www.digsite.com/blog/topic/customer-experience/page/3) ![subscribe.png](https://www.digsite.com/hs-fs/hubfs/subscribe.png?width=618&name=subscribe.png "subscribe.png") ### Categories - [Agencies (1)](https://www.digsite.com/blog/topic/agencies) - [Agile (62)](https://www.digsite.com/blog/topic/agile) - [Brand Management (3)](https://www.digsite.com/blog/topic/brand-management) - [Brand Strategy (9)](https://www.digsite.com/blog/topic/brand-strategy) - [Customer Experience (15)](https://www.digsite.com/blog/topic/customer-experience) - [Innovation (34)](https://www.digsite.com/blog/topic/innovation) - [Iterative Insights (26)](https://www.digsite.com/blog/topic/iterative-insights) - [Market Research (81)](https://www.digsite.com/blog/topic/market-research) - [Marketing (10)](https://www.digsite.com/blog/topic/marketing) - [Millennials (2)](https://www.digsite.com/blog/topic/millennials) - [Moderating Online Qualitative (16)](https://www.digsite.com/blog/topic/moderating-online-qualitative) - [On Demand Webinars (8)](https://www.digsite.com/blog/topic/on-demand-webinars) - [Online Communities (43)](https://www.digsite.com/blog/topic/online-communities) - [Quantitative Research (33)](https://www.digsite.com/blog/topic/quantitative-research) - [Strategic Best Practices (42)](https://www.digsite.com/blog/topic/strategic-best-practices) - [User Experience (4)](https://www.digsite.com/blog/topic/user-experience) - [Voice of Customer (19)](https://www.digsite.com/blog/topic/voice-of-customer) ![Digsite White Logo 2020](https://www.digsite.com/hs-fs/hubfs/Digsite%20White%20Logo%202020.png?width=697&name=Digsite%20White%20Logo%202020.png)   **[About Us](https://www.digsite.com/about-us)** **[Product](https://www.digsite.com/product)** **[Pricing](https://www.digsite.com/pricing)** **[Blog](https://www.digsite.com/blog)** **[eBooks](https://www.digsite.com/ebooks)** **[Case Studies](https://www.digsite.com/case-studies)** **[Contact](https://www.digsite.com/contact-us)** **[Careers](https://www.digsite.com/careers-digsite)** **[Press](https://www.digsite.com/press)** **[Login](https://user.digsite.com/login)**   **Exclusive eBooks** - [How to Get the Most Out of Your Concept Testing](https://www.digsite.com/how-to-get-the-most-out-of-your-concept-testing-ebook) - [Innovate Faster with Jobs-to-be-Done Research](https://www.digsite.com/innovate-faster-with-jobs-to-be-done-research) - [Ready, Aim, Fire: A Guide to Agile Insights for Consumer Product Teams](https://www.digsite.com/agile-insights-guide-1) - [How to Conduct Market Research During the COVID-19 Era](https://www.digsite.com/how-to-conduct-market-research-during-the-covid-19-era) - [![](https://www.digsite.com/hubfs/LinkedIn-Digsite_White.svg)](https://www.linkedin.com/company/digsite-inc-) - [![](https://www.digsite.com/hubfs/Twitter-Digsite_White.svg)](https://twitter.com/mydigsite) - **©Digsite 2020** - [Privacy Policy](https://www.digsite.com/privacy-policy) - [Sitemap](https://www.digsite.com/sitemap) - [Terms & Conditions](https://www.digsite.com/terms) - [Security](https://www.digsite.com/hubfs/Security.pdf)