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How to Use Online Video for Fast and Accurate Insights

Posted on December 02, 2019 by Monika Wingate

Video technology has transformed the way companies learn from consumers. If you haven’t gotten your team hooked on a regular cadence of video insights, there’s no better time than now to get started. In this blog, we’ll cover how the latest video technology is being used and provide some concrete examples of the results companies have achieved.

Monthly Agile Research Tips - November

Posted on November 25, 2019 by Jill Meneilley

Today’s leading organizations are increasingly employing agile approaches to developing new marketing programs, product or service innovations and customer experiences. By leveraging agile market research methods, your organization is able to simultaneously design, test and build new solutions before going to market. This approach speeds time to market, while still ensuring your go-to-market strategy fits with consumers’ lifestyles, situations and needs.

How to Improve In-Home Product Testing with Agile Video Insights

Posted on November 21, 2019 by Monika Wingate

Getting the right product to market is a wicked problem. While you might know all of the characteristics that make a great product, delivering the right combination is never easy. In reality, success is more than a simple combination of features and benefits.  There is the human side to development, as people don’t always use products exactly as we intended.  In fact, they can react in unexpected ways to their sensory experience in context. So how do you solve these kinds of problems?

Johnsonville recently hooked agile qualitative technology into their In-home Usage Testing (IHUT) process, which enabled them to capture video experiences and engage in follow-ups with participants to delve deeper into how to deliver an optimal solution. And they got some surprising results.   

Leading Change with Customer Experience Research

Posted on October 10, 2019 by Monika Wingate

Managing the customer experience (CX) is becoming more important than ever before—to the point it’s growing into a key differentiator between brands. Rather than disrupting industries through new product or services, businesses are focusing on disrupting industries through better customer experiences.

8 Examples of Research that Deepens Consumer Empathy

Posted on February 27, 2019 by Monika Wingate

Empathy plays an integral role in the way companies interact with consumers. It helps us understand where someone else is coming from, what they think and how they feel. As a result, it helps organizations get a better understanding of the exact kinds of products customers want. It can also help companies improve processes, services, product packaging, marketing campaigns, and more.

What should you pay your customers for giving in-depth feedback?

Posted on July 19, 2016 by Jane Boutelle

You’ve got some important decisions to make about your products or services. But before you forge ahead, you want to make sure you really understand what makes the most sense for the people who make or break your business; your customers. The questions you have can’t be answered by checking a few boxes. You need in-depth answers to know how they are using your products currently, what features or benefits they really value, and how you can optimize your offering to gain their loyalty.