Video technology has transformed the way companies learn from consumers. If you haven’t gotten your team hooked on a regular cadence of video insights, there’s no better time than now to get started. In this blog, we’ll cover how the latest video technology is being used and provide some concrete examples of the results companies have achieved.
Today’s leading organizations are increasingly employing agile approaches to developing new marketing programs, product or service innovations and customer experiences. By leveraging agile market research methods, your organization is able to simultaneously design, test and build new solutions before going to market. This approach speeds time to market, while still ensuring your go-to-market strategy fits with consumers’ lifestyles, situations and needs.
Getting the right product to market is a wicked problem. While you might know all of the characteristics that make a great product, delivering the right combination is never easy. In reality, success is more than a simple combination of features and benefits. There is the human side to development, as people don’t always use products exactly as we intended. In fact, they can react in unexpected ways to their sensory experience in context. So how do you solve these kinds of problems?
Johnsonville recently hooked agile qualitative technology into their In-home Usage Testing (IHUT) process, which enabled them to capture video experiences and engage in follow-ups with participants to delve deeper into how to deliver an optimal solution. And they got some surprising results.
Managing the customer experience (CX) is becoming more important than ever before—to the point it’s growing into a key differentiator between brands. Rather than disrupting industries through new product or services, businesses are focusing on disrupting industries through better customer experiences.
Empathy plays an integral role in the way companies interact with consumers. It helps us understand where someone else is coming from, what they think and how they feel. As a result, it helps organizations get a better understanding of the exact kinds of products customers want. It can also help companies improve processes, services, product packaging, marketing campaigns, and more.
You’ve got some important decisions to make about your products or services. But before you forge ahead, you want to make sure you really understand what makes the most sense for the people who make or break your business; your customers. The questions you have can’t be answered by checking a few boxes. You need in-depth answers to know how they are using your products currently, what features or benefits they really value, and how you can optimize your offering to gain their loyalty.