Webinar Recording: How to Improve the Customer Experience Journey Using Online Qualitative
Companies that focus on delivering outstanding customer experiences benefit from increased customer loyalty and higher revenue. Thanks to new online research tools and an agile sprint process, it’s now faster and easier for researchers to drill deep into their customers' journey to inform experience design and innovation.
In this webinar, Digsite CEO Monika Wingate and Freestyle CX guru Daniel Roundy discuss how to improve the customer experience using new online qualitative tools. They also walk through an agile insights sprint that will inform and inspire your team’s CX improvement initiative.
With this webinar recording, you will learn:
The role of online qualitative research in understanding and improving CX
How to run a successful CX-focused online qual research project
Tips for incorporating online qualitative insights into your next agile sprint
